Shipping Policies

Impresoras3d.com reserves the right to send orders by the most appropriate means of transport at all times, taking into account destination, volume, kilos, carrier response or availability, as well as to apply changes and updates to shipping prices.

Shipping costs are not included and are to be paid by the customer. The shipping costs will be shown in the trolley or in the checkoutThe weight (or volume) varies according to the destination.

For destinations susceptible to customs expenses (as in the case of the Canary Islands), the visible shipping costs do not include customs clearance fees for orders exceeding the amount stipulated in their respective territories.

The shipping costs may be free of charge if you have a coupon or if a special promotion is taking place.will be applied to filaments or components, using the postal option and with a lead time of 48/72 hours (see below).NOTE(you will currently see delivery times of 3-7 days, although the normal delivery time is 48-72 working hours, we have extended the delivery time while the Correos agency returns to normal). The costs of free shipping does not apply to 3D printers.

Delivery times to Spain Peninsula 24 hours will be carried out if the order is made before 16.00 hours on working days (with some exceptions, they are not delivered on weekends).

Available Shipping Methods

• MRW 24 business hours
• MRW Portugal 24-48 working hours
• Correos Express 24 business hours
• GLS 24 business hours
• GLS Economy 48-72 working hours (this delivery method consists of one attempt at home delivery. After that attempt the package will be left at the nearest delivery point, notifying the recipient for collection).
• Free Shipping 1-5 days (from X amount, not applicable to 3D printers)
• Shipping Balearic Islands 48-72 h (via Correos Express)
• Canary Islands 7-14 days (National Post, does not include customs clearance and costs)
• DHL Parcel (for other European countries)

On delays

Although at impresoras3D.com we are committed to giving you the best service, and we offer several shipping alternatives, delivery delays may occur due to carrier incidents. Once the order leaves our warehouses, the responsibility is of the transport agency, so if any unexpected delay occurs, you can contact the transport agency that we have assigned to your order (you will be sent a tracking code or tracking when your order is completed) or impresoras3d.com to the phone number 91 1609909 or e-mail contacto@impresoras3d.com.

If you want your order to be shipped with a specific transport agency, you can select it at checkout. If you want your order to be shipped with a different agency, you can tell us about it in the order notes or you can contact us to offer you alternatives, our team will assign you an economical and fast alternative.

If the transport company has come to deliver your order and you were absent, you can contact us, or the transport agency. Remember that each transport agency has its own policies and practices.

If you use Correos España, and you are not at home when they come to make the delivery, they will leave a notification of having passed, with which you can go to your post office to collect the order.

If you wish to use a specific carrier, you must specify this in the order notes, or by calling the above telephone number.

Impresoras3d.com will always make every effort to respect the delivery times indicated.

Return Policy

How do I make a return on impresoras3D.com?

You can make the return through the returns portal, please note that you must meet the requirements specified below on this page..

If your product is not listed, or if you would like more information, please contact contact with us.

Once inside, you will have to fill in the field with your e-mail address, and verify your e-mail address.

You will receive an email to log in to the returns platform.

Select the order you wish to return, as well as the items you wish to send back to us.

Follow all the steps until you print the return label.

• Print the label and attach it to the package.
• Put inside the package the packing list that will appear next to the label.
• Remember to fill in and insert the return form in the package.

Bring the properly packed package to the post office to pass it on to us.

Remember to ask for proof of delivery. Keep it in case you need to make a complaint in the event of any incident.

If you make the return, please note that:

• You must keep the receipt of dispatch when you deliver the parcel to the post office. This is the only way to make a complaint in the event of an incident.
• The products will be processed on receipt
• Pack the goods with due care to avoid damage, loss or damage during transport.
  If possible, use the same packaging as on receipt.
• If you are returning a spool, do not stick the label on the spool box. Pack the goods correctly to avoid damage.Use a protective box or padded envelope.
• If you return any electronic equipment in its original packaging. If you return the goods by another means of transport, the shipping costs will not be refunded.
• Once the return shipping label has been generated (if you make the return through our platform, you will have to leave your package at Correos within 5 working days after generating the label).

The The return period is 14 days after receipt of the goods at your address..

Can I return a product?

You can return any product without explanation within 14 days of receiving it.

The return guarantee will be valid as long as the products are in perfect condition, unopened and in their original packaging.

Products that have been opened, used, or are not in their original packaging are not refundable..

How long will it take to get my money back?

Once we receive the package (time may vary) we will process it immediately, check that the reasons for the return are within our Returns Policy and refund you.

Generally, once the return has been received and checked, we will issue a refund within 2-6 working days.

If you paid by bank transfer or credit card, it may take one or two working days longer due to bank regulations.

We will always try to refund your money by the same payment method you used.

The refund will be effective within a few days. If you have any questions, please do not hesitate to contact us at contacto@impresoras3d.com.

What about transport costs?

If the customer returns a product because it does not meet their expectations or is not what they want, the return shipping costs will not be refunded.

The return transport costs are specified in the return platform, which you can access via the button "Go to Returns"located at the top of this page.

If the product is defective or in poor condition and meets the requirements for return, the costs generated by the transport will be borne by impresoras3d.com.

Are there any items that cannot be returned?

Yes, some products cannot be returned. These are personal hygiene products, software and products that have been custom-made by the buyer or consist of services.

We will also not accept returns of items damaged by use or incomplete, as well as certain items after 14 days and not covered by the warranty.

What do I do if a filament is in bad condition?

In the event of a defective filament spool, it will be replaced if it is has not been consumed in more than 20% of its net weight and no more than 14 days have passed since receipt. We do not accept returns of filament spools that are below this percentage.

In this case you will have to send us the material as if it were a return.
Upon receipt we will check the condition of the material.
If the material is found to be defective, we will send you a new one or reimburse you.
If the material is in good condition, you will have to pay the shipping costs.

How do I proceed if the material is in poor condition or has arrived damaged?

Unfortunately such things can happen. Should such a thing happen, please inform us as soon as possible using the following form:

The following may be requested photos o videos as proof so that we can make the respective claim, and replace your damaged or defective item.

In order to advance the process, it is advisable to attach a url with photos and videos showing the poor state of the material.

How can I make a change?

You can place a new order either after you have recovered the money for the return, or at any other time as the return and the new order are handled independently.

If it is urgent, please contact us at: contacto@impresoras3d.com and we will process it manually as quickly as possible.

How do I make the return from the Canary Islands, Ceuta or Melilla?

In these cases you will have to send us the package at your own expense.

Warranty processing

If you believe that your product is defective, you can open a ticket through the Contact and Support to process the guarantee.

The warranty will be checked and processed by impresoras3D.com. as long as they are not consumable parts of the devices (for more information, please contact contact us).

Clarification regarding warranty coverage:

• There are parts that are only covered by warranty in case they are damaged during transport, such as SD card readers and SD cards included with the machines, stickers, covers, glass bases, or tools.
• In 3D printers, extruders or hotends, the set of hotend (nozzles, heatbreak, thermistors, heater block, teflon, leveling sensors, etc...) and extruder, will have a guarantee of 3 months, since these components are considered consumables, and suffer wear and tear due to use.
• Board, display, power supply fall within the legal warranty period.
• The warranty does not apply if the item is damaged due to improper assembly or abuse of the product, or if it has been repaired and/or modified by unauthorised personnel.

In the event that the technical problem is due to misuse or bad practices of the user, impresoras3D.com may charge a fee of repair serviceThe customer will be notified in advance, in addition to the collection and delivery costs of the device (or you can also use your own transport agency).

If you need help with the installation of the part, or the product is no longer covered under warranty, or you need a tune-up or repair of your device, you can use our online attendance voucheror contact our technical equipment.

Cases in which the user may lose the Product Warranty

• Equipment failure or damage caused by unauthorised modification of equipment (private modification includes:
  • 1 - Modification of the nozzle assembly
  • 2 - Modification of the machine structure
  • 3 - Use of third party components
  • 4 - Use of third party firmware procedures or change of the original factory firmware program, etc.)
• Equipment failure or damage due to improper installation and usage
• Equipment failure or damage due to misuse (beyond workload, etc.) or maintenance (moisture, etc.)
• Equipment failure or damage due to the use of non-branded components or low-quality consumables.
• Accidental or human behaviour resulting in product damage, such as improper input voltage / high temperature / immersion in water / mechanical damage / breakage / severe rust or oxidation products, etc...
• Due to force majeure, such as earthquakes, fire, lightning and other products caused by failure or damage